Effective Communication, Effective Service
One point frequently raised by clients is how important communication is. Our commitment to this is best illustrated with our work at one of our FTSE 250 clients. As would be expected of a flagship site, used for both entertaining and day-to-day operations, our service needs to consistently evolve. From our dedicated customer service help-desk, pushing out daily reports to our operations and service managers, to our HR team informing our clients of changes in staff members; we ensure clear lines of communication through all aspects of service delivery. The result is our clients know in real time how their cleaning service is being managed and our cleaners know what is expected of them, each and every day.